Refund policy

At IH Creations, every item is handmade and created with care specifically for our customers. Because many of our products are custom or made to order, we do not accept returns or exchanges due to a change of mind, incorrect sizing, or customer preference.

Damaged Items

If your order arrives damaged during shipping, we are happy to help.

To be eligible for a refund or replacement:

• You must contact us within 7 days of receiving your order.
• Please include your order number along with clear photos of:
  • The damaged item
  • The shipping packaging
  • Any visible damage to the shipping box or envelope

Once we review your claim, we will determine if the item qualifies for a refund or replacement.

Non-Refundable Items

We do not offer refunds or exchanges for:

• Custom or personalized products
• Items damaged after delivery
• Normal wear and tear
• Orders with incorrect information provided by the customer (such as spelling, names, colors, sizes, or shipping addresses)
• Change of mind or buyer's remorse

Refund Process

If your claim is approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Questions

If you have any questions about your order or need to report a damaged item, please contact us. We're committed to making sure you have a great experience with IH Creations and will do our best to resolve any shipping-related issues promptly.